Faqs – Emerie

Frequently Asked Questions (FAQ)

Get answers to possible questions from the get go

Do you accept preorders?

Yes. Some of our limited-edition drops are available for preorder. Preorders allow you to secure your item before it officially releases. The expected shipping date will always be listed on the product page.

How long does shipping take?

Standard shipping usually takes 3–7 business days, while express shipping is 1–3 business days depending on your location. International orders may take longer. Once your order ships, you’ll receive a tracking link via email.

Can I return or exchange an item?

Absolutely. We accept returns and exchanges within 14 days of delivery, as long as the item is unworn, unwashed, and still has tags. To start a return, simply reach out to our support team.

How do I know if an item will restock?

Most of our collections are limited runs, meaning once they sell out, they’re gone. However, some core essentials (like tees and hoodies) may restock. Keep an eye on our social media and newsletter for updates.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and secure checkout methods. For some regions, we also support mobile payments (Apple Pay, Google Pay).

How do I take care of my clothes?

We recommend cold washing and air drying most of our items to maintain print quality and fabric integrity. Specific care instructions are listed on each product page and on the garment tag.

Emerie is more than just a clothing brand — we’re a lifestyle. From bold streetwear staples to everyday casual essentials, every piece is designed to keep you looking fresh and feeling confident. Shop with ease knowing we offer secure payments, fast delivery, and hassle-free returns. Stay connected with us on social for new drops, style inspo, and exclusive deals.